Returns
We offer 30 day returns less shipping costs. To be eligible for a return,
your item must be unused and in the same condition that you received it.
Non-returnable items:
- Bulk Items
There are certain situations where only partial refunds are granted (if
applicable)
- Any item not in its original condition, is damaged or missing parts for
reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
(if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment.
Late
or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at [email protected]
Sale
items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
refunded.
Exchanges
(if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at [email protected]
Shipping
To return your product, you should mail your product to:
TLH Plates
PO Box 19064
St Louis, MO 63118
You will be responsible for paying shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund. Depending on where you live, the
time it may take for your exchanged product to reach you may vary. You should
consider using a trackable shipping service or purchasing shipping insurance.
We can’t guarantee that we will receive your returned item.
